You will use Google play store to download games and applications. The icon looks like this: 

Tethering is the ability to connect your phone to a PC using a USB and utilise it as a modem. If tethering is not working Connect your PC to the phone using the provided USB Wait for the Auto play to give you options Select Open Folder to view files Double-click the HisensePhoneUSBDriverSetup. Install the […]

To connect to Wi-Fi, you need to have the WLAN switched on. In Settings select Wireless & Networks Make sure the WLAN option is ticked Select WLAN settings, Select the Wi-Fi signal within range and if it’s secured you will need the password for it. Select connect

The phone’s internet settings are either incorrect or they are worn and need to be replaced To get new internet settings please do the following: The Phone automatically gets settings from the service provider when a new Sim card is inserted. If the phone has the worn internet settings, switch off the phone, remove the […]

Ensure that the Bluetooth wireless feature is activated on your device. Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to, if necessary. Ensure the device Bluetooth is set to discoverable. Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

Your mobile device must have sufficient available memory and battery power to operate the camera application. If you receive error messages when launching the camera, try the following: Charge the battery or replace it with a battery that is fully charged. Free some memory by transferring files to a PC or deleting files from your […]

When you use applications that require more power or use applications on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device’s lifespan or performance.

Your battery is low. Recharge or replace the battery to continue using the device. The battery terminals may be dirty. Wipe both gold colored contacts with a clean, soft cloth and try charging the battery again. If the battery will no longer charge completely, dispose of the old battery properly and replace it with a […]

Ensure that the correct number is stored in the contact list. Re-enter and save the number, if necessary. Ensure that you have not set call barring for the contacts phone number NB* To access and adjust call barring settings please contact your network service provider

Ensure that you are not covering the built-in microphone. Ensure that the microphone is close to your mouth. If using a headset, ensure that it is properly connected. When is the call screen make sure that the mute button is NOT selected