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Frequently Asked Questions Get answers to the most common questions.

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Why is my washing machine making a noise and/or moving around?

Check to see if the transport bolts have been removed:


Check if the washing machine is level:


If not Adjust legs.

Why does my washing machine not wash?
  • Check that it is not over loaded with clothes
  • Make sure the door is closed 100%
Why does it show FH on my screen with a red light?

This means that the tap of the water supply is closed.

Why is there a red light on with FP on display?

This is a draining fault, to resolve you would need to clean the pump.


To clean the pump, do the following:

  • Stop the machine and unplug it.
  • Depending on the model remove the plinth by holding it tightly on both side, pushing it downward and tilting to the side. Or, push down on the tabs provided on both sides and remove it
  • Place a container beneath it
  • Open the filter but do not remove it completely
  • Slowly turn the filter counter clockwise until the water begins to drain out
  • Wait until all the water has drained
  • Now unscrew the filter completely and remove it
  • Clean the filter and filter chamber
  • Check that the pump rotter moves freely
  • Reinsert the filter and screw it colockwise
  • Pour about one liter of water in the detergent draw
  • To reactivate the eco system
  • Check that the filter is inserted properly and securely
  • Reinstall plinth
  • Plug in appliance and stat the program

Note*With any other support information contact the Hisense service center 0501238888

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Hisense Ghana Call Centre

Phone : 050 123 8888


Our Showrooms

East Legon

Adjacent to GhanaLink


North Industrial Area

Opposite Melcom Plus



Opposite Oak Plaza Hotel


Accra Central

Opossite the Opera Square



Opposite Pink FM


Ring Road

Opposite Bus Stop Restaurant



Nyamekye Junction


Junction Mall


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