Hisense Electronics Appliances Commercial Support Contact
Frequently Asked Questions Get answers to the most common questions.

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Why does my fridge not come on at all?
  • Check if the light comes on when you open the fridge door
  • Check plug point
  • Change plug to another socket
  • Check if other electrical devices works when connected to the same power point

If all of the above has been checked please contact service Centre on 0501238888

Why is my fridge not cooling at all?
  • Adjust the thermostat
  • Listen if you can hear the sound of the compressor running
  • Listen if you can hear the compressor starting and stopping continuously
Why is my fridge not cooling enough?
  • Adjust the temperature to a lower setting
  • Checked if the door is sealed
  • Make sure there are no warm food items placed in the fridge
Why is my fridge getting too cold?
  • Readjust the temperature setting
Why is there water leaking inside my fridge?
  • The drain pipe could possibly be blocked on the back bottom inside the fridge
  • The drain pipe could be cleared by inserting a thin knitting needle or braising rod down the drain pipe hole.

Note*With any other support information contact the Hisense service center 0860-hisense (4473673)

Why is my freezer over freezing/getting a buildup of ice?
  • Check temperature setting, make sure it’s not too low
  • Make sure the doors are 100% sealed
  • Switch unit off at the mains for a few hours
Why is my fridge vibrating/ making a noise?
  • Check if the fridge is level, if not adjust the feet
  • Check if there is enough clearance between wall/skirting board and the fridge
Why does the light not come on in my fridge even though there is power?
  • Globe could be faulty-replace the globe
  • The door switch could be faulty or jammed (press with finger to check)
Why is there no water flow from my water dispenser?
  • The water outlet valve could be faulty- Replace water dispenser valve
  • Check that the outlet valve plunger is not jammed
Why is my water dispenser on my fridge leaking?
  • The water outlet valve could be faulty- Replace water dispenser valve
  • Check water dispenser seals
  • Check that the outlet valve plunger is not jammed
Why can’t I use my touch screen on the fridge?
  • The touch screen could be locked, to unlock press the unlock button for 12 secs

Note*With any other support information contact the Hisense service center 0860-hisense (4473673)

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Asked Questions?

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Need Customer Support?

Hisense Ghana Call Centre

Phone : 050 123 8888

callcenter@hisense.com.gh

Our Showrooms


East Legon

Adjacent to GhanaLink

 

North Industrial Area

Opposite Melcom Plus

 

Spintex

Opposite Oak Plaza Hotel

 

Accra Central

Opossite the Opera Square

 

Kasoa

Opposite Pink FM

 

Ring Road

Opposite Bus Stop Restaurant

 

Lapaz

Nyamekye Junction

 

Junction Mall

Nungua

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