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Frequently Asked Questions Get answers to the most common questions.

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Where would I find my pin number?

On the SIM card packaging

If you do not have your pin number you would need to contact you network service provider

Where would I find my PUK number?

On the Sim card packaging near the pin number

If you do not have your PUK number you would need to contact you network service provider

Where would I find my PIN2 number?

You would need to contact your network service provider

Why do I see network error messages on my screen?

When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

Ensure your phone is registering to the right network:

  • Click the menu button
  • The select Settings
  • Select “Wireless and Networks”
  • Ensure “Airplane” mode is not selected (ticked)
  • Select “Mobile Networks”
  • Select the correct Sim card( if two are installed)
  • Select “Network Operators”
  • The phone will scan for available network operator signals.
  • Choose the “Select Automatically”
  • Phone should register on the correct network

Note*With any other support information contact the Hisense service center 0501238888

Why does my touch screen respond so slowly?

If your device has a touch screen and the touch screen is not responding properly, try the following:

  • Remove any protective covers from the touch screen. Protective covers may prevent the device from recognizing your inputs and are not recommended for touch screen devices.
  • Ensure that your hands are clean and dry when tapping the touch screen.
  • Restart your device to clear any temporary software bugs.
  • Ensure that your device software is upgraded to the latest version.

If the touch screen is scratched or damaged please contact the service center on 0501238888

Why does my device freeze constantly?

If your device freezes or hangs, you may need to close programs or reset the device to regain functionality.

If this does not solve the problem, perform a factory data reset. In Idle mode, open the application list and select Settings → Privacy → Factory data reset → Reset phone→ Delete all.

To physically factory reset the phone:

  • Remove the battery, and then replace the battery.
  • While holding down the ‘down’ volume button press the power button, keep the volume button held until you see and android being unpacked out of a box.
  • Press the home button when you the warning triangle
  • Depending on your needs select the correct option using the volume buttons and the menu button to select.

Reminder: Please backup your contacts and SMS to your Memory card before resetting the phone. Factory data reset will erase all your personal information in the mobile phone.

Why are my calls dropping?

When you are in areas with weak signals or poor reception, you may lose your connection to the network. Move to another area and try again.

Note*With any other support information contact the Hisense service center 0501238888

Why is my outgoing calls not connecting?
  • Ensure that you have pressed the Dial key.
  • Ensure that you have accessed the right cellular network.
  • Ensure that you have not set call barring for the phone number you are dialling
Why is my incoming calls not connecting?
  • Ensure that your device is turned on.
  • Ensure that you have accessed the right cellular network.
  • Ensure that you have not set call barring for the incoming phone number
Why can’t people hear me when I make a call?
  • Ensure that you are not covering the built-in microphone.
  • Ensure that the microphone is close to your mouth.
  • If using a headset, ensure that it is properly connected.
  • When is the call screen make sure that the mute button is NOT selected
Why is my sound quality so poor?
  • Ensure that you are not blocking the device’s internal antenna.
  • When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.
Why can’t I call someone from my contact list?
  • Ensure that the correct number is stored in the contact list.
  • Re-enter and save the number, if necessary.
  • Ensure that you have not set call barring for the contacts phone number

NB* To access and adjust call barring settings please contact your network service provider

Why does the battery icon on my phone keep flashing and why won’t it charge?
  • Your battery is low. Recharge or replace the battery to continue using the device.
  • The battery terminals may be dirty. Wipe both gold colored contacts with a clean, soft cloth and try charging the battery again.
  • If the battery will no longer charge completely, dispose of the old battery properly and replace it with a new battery (refer to your local ordinances for proper disposal instructions).
Why does my phone get so hot?

When you use applications that require more power or use applications on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device’s lifespan or performance.

Why do I get an error message when I try to use my camera?

Your mobile device must have sufficient available memory and battery power to operate the camera application. If you receive error messages when launching the camera, try the following:

  • Charge the battery or replace it with a battery that is fully charged.
  • Free some memory by transferring files to a PC or deleting files from your device.
  • Ensure that the camera is saving to the right memory (Phone or SD card)
  • Start the camera by selecting the icon from your home screen or opening the
    • Application menu
    • Press the camera settings button.
    • Select the memory you want to use.
  • Restart the device. If you are still having trouble with the camera application after trying these tips, contact a Service Centre.
Why can’t I pick up other Bluetooth devices with my phone?
  • Ensure that the Bluetooth wireless feature is activated on your device.
  • Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to, if necessary.
  • Ensure the device Bluetooth is set to discoverable.
  • Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).
Why can’t I log onto the internet or use any of my internet based applications?

The phone's internet settings are either incorrect or they are worn and need to be replaced

To get new internet settings please do the following:

  • The Phone automatically gets settings from the service provider when a new Sim card is inserted. If the phone has the worn internet settings, switch off the phone, remove the battery and Sim card/s, replace the battery and switch on the phone without the Sim card/s. Once it’s finished booting up, switch it off and replace the Sim cards and switch it on. The phone should give you a message about configure a new card, select okay and your settings should be automatically updated.
How do I connect to a WIFI connection?

To connect to Wi-Fi, you need to have the WLAN switched on.

  • In Settings select Wireless & Networks
  • Make sure the WLAN option is ticked
  • Select WLAN settings,
  • Select the Wi-Fi signal within range and if it’s secured you will need the password for it.
  • Select connect
How do I use my phone as a modem either via tethering (cable) or WIFI Hotspot (Wireless)?

Tethering is the ability to connect your phone to a PC using a USB and utilise it as a modem.

If tethering is not working

  • Connect your PC to the phone using the provided USB
  • Wait for the Auto play to give you options
  • Select Open Folder to view files
  • Double-click the HisensePhoneUSBDriverSetup.
  • Install the drivers
  • Unplug and reconnect the USB cable
  • Activate the tethering.

Hotspot is the phones ability to broadcast a Wi-Fi signal and allow other devices to use it to connect to the internet. This feature is useful to connecting multiple devices to your phone for them to utilise the internet connection.

WE ADVISE USING THE HOTSPOT FEATURE WITH THE BATTERY CONNECTED TO THE POWER CHARGER AS THIS FEATURE USES A LOT OF BATTERY POWER.

Where do I download games and applications?

You will use Google play store to download games and applications.

The icon looks like this: googlePlay

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Asked Questions?

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Need Customer Support?

Hisense Ghana Call Centre

Phone : 050 123 8888

callcenter@hisense.com.gh

Our Showrooms


East Legon

Adjacent to GhanaLink

 

North Industrial Area

Opposite Melcom Plus

 

Spintex

Opposite Oak Plaza Hotel

 

Accra Central

Opossite the Opera Square

 

Kasoa

Opposite Pink FM

 

Ring Road

Opposite Bus Stop Restaurant

 

Lapaz

Nyamekye Junction

 

Junction Mall

Nungua

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